Job Openings

POSITION ANNOUNCEMENT:  Arlington Soccer Association  - Customer Service Assistant

Arlington Soccer Association (ARL) seeks a Customer Service Assistant (CSA) to provide office support and administrative functions to assist families with registration for soccer programs. This is a year-round, hourly position reporting to the Director of Operations. ARL strives to create an environment that empowers youth and strengthens community.

The Club

Founded in 1970, ARL offers a comprehensive curriculum of soccer including recreational, developmental, travel, camps, clinics and after-school programs. ARL is a unique organization with dedicated coaches, staff and volunteers who work together to teach and develop players of all levels. ARL provides opportunities for safe and healthy competition with a focus on treating people and the game with respect. Each year, more than 9,000 youth participate in ARL programs, which include the following:

  • Recreation – With more than 6,000 players participating each fall and spring in league play, the recreation program is the largest in ARL. The recreation program provides quality soccer experiences for boys and girls of any ability, from kindergarten through high school. 

  • Developmental – With more than 600 players, the ADP program is for U9, U10, U11 and U12 boys and girls. ADP provides youth with the opportunity to acquire and develop soccer skills through higher levels of competition and coaching expertise in a professional training environment.

  • Travel – With 90 teams, the travel program provides the opportunity for more than 1,200 boys and girls ranging from U9 through U19 to participate in a competitive youth soccer environment that promotes excellence and sportsmanship. The travel program is player-focused and develops each player to his/her highest potential. 

  • Auxiliary – ARL provides a variety of other youth soccer programs that serve more than 1,000 children.

The Position

Reporting to the Director of Operations, the CSA assists with basic yet essential customer service and admin support functions to help families with their registration with ARL programs.   

The CSA will:

  • Work in direct coordination with the Director of Operations and Finance Director on daily tasks, as well as special projects.  

  • Focus on in-office customer service as the primary component of this position.  

  • Be available for at least 25-30 hours per week (10-15 hours in the offseason – November through January).  Very occasional non-weekday hours may be requested as well. 

  • Manage in-person, telephone and email traffic in the ARL office.

  • Assist customers with questions about programs, registration, and other topics.

  • Support other ARL staff to provide superior customer service.

  • Participate as a staff person in meetings and other ARL events as appropriate.

  • Additional tasks or duties as requested.

Experience and Attributes

A strong candidate will bring a commitment to the values of youth sports and the mission of Arlington Soccer. S/he will bring a variety of experiences and attributes to Arlington Soccer including:

  • Spanish language ability is a requirement.

  • Be detail oriented, communicative, and able to multi-task.

  • Ability to work well independently while coordinating with the Customer Services Manager, Director of Operations and Finance Director on key issues.

  • A demonstrated commitment to providing excellent customer service to internal and external customers.

  • Familiarity with ARL programs is helpful.

  • Computer proficiency and internet savvy are mandatory.  

  • All Arlington Soccer staff must pass annual background checks

Application Process

To apply, email your resume, a cover letter that explains how your skills align with the requirements above, and a list of three references to: (e-mail applications are required). Review of applicants begin immediately.

Arlington Soccer Association is an Equal Opportunity/Affirmative Action Employer and does not discriminate in hiring on the basis of race, color, national origin, sex, gender identity, sexual orientation, religion, age, disability, protected veteran status or any other characteristic protected by federal, state or local law.